‘Social Listening’: Unilever Seeks to Capitalise On Vaseline’s TikTok Moment.
As a product discovered more than 150 years ago in the oil fields of Pennsylvania, the simple jar of Vaseline might not appear as an natural focus for online content feeds.
Nonetheless, its ascent as a popular subject on TikTok has positioned it at the vanguard of an advertising revolution, in which large companies are allocating substantial funds to content creators and reducing expenditure on promoting products in traditional media.
From Oil Rigs to Online Hacks
The petroleum jelly was first manufactured in the 1870s by a chemist, Robert Cheeseborough, who noticed oil rig workers applying to their skin with a residue from oil extraction. Now, a flood of content from users have documented the product’s widespread use in “everyday tips”.
Hailed as a solution for polishing footwear or extending perfume longevity, along with a cure for noisy doorways. Users have even applied it to combat the nuisance of crisp flavouring sticking to fingers.
Harnessing the Hype
Noticing its viral resurgence, strategists within the corporation boosted the tips by tasking their in-house experts with verification and sharing the findings with influencers.
Suggestions that it lessened the sting of chili on the mouth were validated. Similarly supported were ideas it could extend fragrance and rejuvenate purses. Suggestions it could bleach teeth or lengthen eyelashes were debunked.
A Plan Built on ‘Social Listening’
Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. Yet this viral episode has helped convince executives to dramatically increase investment in content creators.
This tracking of digital spaces to shape commercial tactics has been termed “social listening”. Unilever's CEO, newly named, has stated the intention is to spend a full fifty percent of its huge ad budget on platform-based material.
Shifting to Modern Engagement
Selina Sykes, who is leading the online push, said the company was merely adjusting to novel methods of engaging audiences. She said participating on platforms “without killing the party” was paramount.
“How can companies join discussions credibly? This remains our core objective as brands, dating to when neighbors chatted over fences and discussing household products.
“The trend is shifting from a broadcast model, where we would just transmit messages … Currently, it's countless discussions, various groups. The evolution of platform algorithms means that these groups seem specialized, but they’re not.
“Ensuring your product is discussed by consumers, mentioned by individuals, that fosters reliability and pertinence. Creators are critical to that. We are expanding this endorsement system.”
A Seismic Media Shift
This plan mirrors seismic changes occurring in how media is consumed, with the youth demographic devoting greater hours to social media platforms than legacy broadcast and print media.
The transition is visible in falling revenues for broadcast and newspaper ads. Within the United Kingdom, commercial funding for primary networks have dropped substantially in real terms since 2019.
Influencer Marketing Expansion
It also reflects a merging of functions as brands effectively act as media producers, partnering with hundreds of content creators to enhance their items.
Leon Harlow said: “Obviously there’s a flow of audiences from conventional channels and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“A lot of brands are telling us audiences believe endorsements from the individuals they follow compared to commercial messages. This is a persistent pattern.”
He added firms may also cut expenditures by targeting content creators over large-scale legacy ad buys, which also enables easier content adjustment to see what works.
This strategy is expanding. Marketing investment on the creator economy is rising at quadruple the rate than total media spending. Stateside, it has over doubled since 2021 and is forecast to attain tens of billions in 2025.
Traditional Media's Continued Place
Regardless of the massive shift, experts said they believed television commercials still played a key part to play, as broadcasters retained the power to shape the national conversation.
The executive noted: “One of the highest return-on-investment media opportunities is still major broadcast spectacles. It's not a matter of networks declaring: ‘Our relevance has faded.’ The focus is on who seizes focus … I believe there is absolutely a role for them.”